Terms and Conditions

Last Updated: 26 September 2026

These Terms and Conditions (“Terms”) govern your access to and use of the Stek Solutions website at https://stek-solutions.com (the “Website”) and any purchase made through it. The Website is operated by STEK SOLUTIONS LTD (“Stek Solutions,” “we,” “us,” or “our”).

By using the Website or placing an order, you agree to these Terms. If you do not agree, do not use the Website or place an order. Please also review any policies linked on the Website, including our privacy and returns policies, which form part of these Terms where applicable.

1. About Us and Contact

1.1 Company Details

STEK SOLUTIONS LTD operates the Website under the name Stek Solutions.

1.2 Contact Information

You can contact us at support@stek-solutions.com or write to us at:

Templefields House

Flat 133 River Way

Harlow

Essex

United Kingdom

CM20 2GP

2. Eligibility and Website Use

2.1 Eligibility

You must be legally capable of entering into a binding contract in your jurisdiction to place an order. If you use the Website on behalf of another person or entity, you confirm that you have authority to bind them to these Terms.

2.2 Permitted Use

You may use the Website only for lawful purposes and in accordance with these Terms. You must not misuse the Website, interfere with its operation or security, attempt to gain unauthorized access to any system, or use it in a way that infringes another person’s rights.

2.3 Account Information

If you create an account, you are responsible for keeping your login details confidential and for activity conducted through your account. You must provide accurate and current information and promptly update it if it changes.

3. Products and Availability

3.1 Product Information

We take reasonable care to describe and display products accurately. Product images and colors may vary depending on your device or display settings. Descriptions, images, and other product information are provided for general guidance and do not replace any product-specific instructions or warnings.

3.2 Availability

Products are subject to availability. We may change, suspend, or discontinue a product at any time. If a product you ordered is unavailable, we will notify you and refund any amount paid for that product.

3.3 Errors and Corrections

If we discover an error in product information, availability, or an order, we may contact you to confirm how you wish to proceed. If we cannot resolve the issue with you, we may cancel the affected order and refund amounts paid for it.

4. Orders and Contract Formation

4.1 Placing an Order

When you submit an order, you are making an offer to purchase the selected products under these Terms. Please check your order details carefully before submitting it.

4.2 Order Confirmation

An automated order acknowledgment confirms that we received your order; it does not necessarily mean we have accepted it. A contract is formed when we confirm acceptance or dispatch the products, whichever occurs first.

4.3 Refusal or Cancellation by Us

We may refuse or cancel an order before acceptance, including where a product is unavailable, information or pricing is materially incorrect, payment cannot be authorized, or we reasonably suspect fraud or misuse. If we cancel an order after receiving payment, we will refund the amount paid for the canceled order.

4.4 Changes to an Order

After an order has been accepted, we may not be able to change or cancel it before dispatch. Contact us promptly at support@stek-solutions.com if you need assistance. Your rights to return products under Section 9 remain unaffected.

5. Prices and Payment

5.1 Prices

Prices are displayed in US dollars ($) unless the Website clearly states otherwise. The applicable product price is the price shown when you submit your order, subject to correction of any obvious error before acceptance.

5.2 Taxes and Import Charges

All orders are shipped Delivered Duty Paid (DDP). STEK SOLUTIONS LTD pays all applicable import duties, taxes, customs fees, and brokerage charges associated with delivery. You will not be asked to pay these charges as a condition of delivery.

5.3 Payment

Payment must be made using a payment method offered at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method. Payment processing may be handled by third-party providers and is subject to their terms and privacy practices.

5.4 Promotional Offers

Promotional offers are subject to their stated terms, availability, and any eligibility requirements. Unless expressly stated otherwise, offers cannot be combined and have no cash alternative.

6. Shipping and Delivery

6.1 Delivery Details

We will ship orders to the address provided at checkout. You are responsible for ensuring that the address and contact details are accurate and complete.

6.2 Delivery Estimates

Any delivery dates or timeframes shown are estimates and are not guaranteed unless we expressly state otherwise. Delivery may be affected by circumstances outside our reasonable control.

6.3 DDP Delivery

All orders are shipped DDP. We are responsible for all import duties, taxes, customs fees, and brokerage charges associated with the shipment. You will not be responsible for paying those charges.

6.4 Delivery Issues

If your order is delayed, appears lost, or arrives damaged, contact us at support@stek-solutions.com with your order details. We will review the matter and work with you to resolve it in accordance with applicable law.

6.5 Transfer of Risk

Risk of loss or damage passes to you when the products are delivered to you or to a person you designate to receive them, except where applicable law provides otherwise.

7. Product Use and Safety

7.1 Instructions and Warnings

You must read and follow any product instructions, care information, and safety warnings supplied with a product or displayed on the Website.

7.2 Appropriate Use

Products must be used only for their intended purpose and in accordance with applicable instructions. To the extent permitted by law, we are not responsible for loss or damage caused by misuse, unauthorized modification, improper installation, or failure to follow instructions or warnings.

8. Ownership and Intellectual Property

8.1 Website Content

The Website and its content, including text, images, graphics, branding, product descriptions, and software, are owned by or licensed to STEK SOLUTIONS LTD and are protected by applicable intellectual property laws.

8.2 Limited Permission

You may access and use the Website for personal, non-commercial purposes related to browsing and purchasing products. You must not reproduce, distribute, modify, publish, or commercially exploit Website content without our prior written permission, except where applicable law permits.

8.3 Feedback

If you send us suggestions or feedback, you grant us permission to use them without restriction or compensation, provided we do not identify you publicly without your consent.

9. Returns, Refunds, and Cancellations

9.1 Return Request Period

You have 14 days from the date of delivery to request a return. To start a return, contact support@stek-solutions.com with your order details and the reason for the return. We will provide instructions for the return.

9.2 Condition of Returned Products

Unless a product is faulty, damaged, or incorrectly supplied, you should take reasonable care of it and return it in its original condition, with its packaging and included items where reasonably possible. You may handle a product only as necessary to establish its nature and characteristics.

9.3 Faulty, Damaged, or Incorrect Products

If a product is faulty, damaged on arrival, or not the product you ordered, contact us promptly at support@stek-solutions.com. We will assess the issue and provide an appropriate remedy in accordance with applicable law.

9.4 Refunds

Once we receive and inspect an eligible return, we will notify you of the outcome. Approved refunds will be made to the original payment method unless otherwise agreed or required by law. Processing times may depend on your payment provider.

9.5 Return Shipping

Contact us before sending a product back so we can provide the appropriate return instructions. Where a return is due to a product being faulty, damaged, or incorrectly supplied, we will address reasonable return shipping arrangements in accordance with applicable law.

9.6 Statutory Rights

Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection laws. Where a right to cancel or return is provided by law, these Terms do not reduce that right.

10. User Content and Reviews

10.1 Submissions

If the Website allows you to submit reviews, images, or other content, you must ensure that your submission is lawful, accurate to the best of your knowledge, and does not infringe another person’s rights.

10.2 License to Use Submissions

By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and adapt it in connection with the Website and our business. This license does not transfer ownership of your content.

10.3 Moderation and Removal

We may remove or decline to publish content that we consider unlawful, misleading, abusive, infringing, or otherwise inappropriate. We are not required to publish any submission.

11. Third-Party Services and Links

The Website may contain links to third-party websites or use third-party services, including payment and delivery services. We do not control and are not responsible for third-party websites, services, terms, or privacy practices. Your use of them is at your own discretion and may be subject to separate terms.

12. Disclaimers and Liability

12.1 Website Availability

We aim to keep the Website available and accurate, but we do not guarantee uninterrupted access or that the Website will be free of errors, defects, or harmful components. We may update, suspend, or restrict parts of the Website for maintenance, security, or operational reasons.

12.2 Mandatory Legal Rights

Nothing in these Terms excludes or limits any liability or right that cannot lawfully be excluded or limited, including applicable consumer rights and liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

12.3 Limitations

To the extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profits, revenue, business, anticipated savings, or data arising from your use of the Website or products. This does not affect liability that cannot lawfully be excluded or limited.

12.4 Events Outside Our Control

We are not responsible for delay or failure to perform caused by circumstances beyond our reasonable control, including natural events, transport disruption, labor disputes, government action, or interruptions to communications or utilities. This does not affect your rights under applicable law.

13. Privacy and Data Protection

We handle personal information in accordance with our privacy policy and applicable data protection laws. By using the Website or placing an order, you acknowledge that we may process your information as described in that policy, including to administer orders, provide customer support, prevent fraud, and meet legal obligations.

14. Suspension and Termination

We may suspend or restrict your access to the Website where we reasonably believe you have breached these Terms, misused the Website, or created a security or legal risk. Suspension or termination does not affect rights or obligations that arose before it took effect.

15. Changes to These Terms

We may update these Terms from time to time. The current version will be posted on the Website with its updated date. Changes will apply from the date they are posted, except where applicable law requires otherwise. The Terms in effect when an order is accepted will generally apply to that order.

16. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, except where the mandatory laws of your country of residence apply and provide you with additional protections. The courts of England and Wales will have jurisdiction, subject to any rights you may have under applicable consumer law to bring proceedings in another court.

17. General Provisions

17.1 Entire Agreement

These Terms, together with any policies or terms expressly incorporated by reference, constitute the agreement between you and STEK SOLUTIONS LTD concerning your use of the Website and your purchase of products.

17.2 Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect. The affected provision will be enforced to the greatest extent permitted by law.

17.3 No Waiver

If we do not enforce a provision of these Terms, that does not waive our right to enforce it later.

17.4 Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent. We may transfer our rights and obligations where this does not reduce your legal rights.

17.5 Language

If these Terms are translated, the English version will prevail to the extent permitted by law.