Shipping Policy

Last Updated: 20th August 2026

This Shipping Policy applies to orders placed through Stek Solutions at https://stek-solutions.com. The website is operated by STEK SOLUTIONS LTD (“Stek Solutions,” “we,” “us,” or “our”).

Contact Details

• Email: support@stek-solutions.com
• Address: Templefields House, Flat 133 River Way, Harlow, Essex, United Kingdom, CM20 2GP

1. Order Processing

1.1 Processing Time

We aim to process orders promptly after payment has been accepted. Processing times are estimates and may vary depending on product availability, order volume, verification requirements, or other operational circumstances. Processing time is separate from transit time.

1.2 Order Confirmation

After placing an order, you should receive an order confirmation by email. Please review the confirmation and contact us promptly at support@stek-solutions.com if you believe any order information is incorrect.

1.3 Delayed or Held Orders

We may contact you if additional information is needed to process or fulfill your order. An order may be delayed or canceled if we cannot verify the order details, confirm payment, or otherwise fulfill the order.

2. Shipping Destinations and Delivery Estimates

2.1 Destinations

Shipping destinations and available delivery methods may vary by product and location. Available options for your order will be displayed during checkout.

2.2 Delivery Estimates

Any shipping or delivery timeframe shown at checkout, in an order confirmation, or elsewhere on our website is an estimate only, unless expressly stated otherwise. Delivery estimates begin after the order has been processed and dispatched. We do not guarantee delivery by a particular date unless we expressly confirm a guaranteed delivery service in writing.

2.3 Circumstances Affecting Delivery

Delivery may be affected by circumstances outside our reasonable control, including carrier operations, severe weather, public holidays, transportation interruptions, or other unexpected events. If we become aware of a significant delay, we will make reasonable efforts to provide an update.

3. Shipping Charges and Payment

3.1 Shipping Charges

Any shipping charges applicable to your order will be displayed at checkout before you submit your purchase. Shipping charges are shown in US dollars ($) unless the checkout expressly indicates otherwise.

3.2 Additional Charges

We do not impose additional shipping charges after checkout without your authorization, except where a charge is required to correct a shipping option or address change requested by you and we disclose that charge before proceeding.

4. Duties, Taxes, and Customs

4.1 Delivered Duty Paid (DDP)

All orders are shipped Delivered Duty Paid (DDP). STEK SOLUTIONS LTD pays all applicable import duties, taxes, and customs fees associated with delivery of your order. You will not be responsible for paying import duties, taxes, customs fees, or brokerage fees for your order.

4.2 Customs Processing

Customs authorities may inspect or process shipments, which can affect delivery timing. STEK SOLUTIONS LTD remains responsible for applicable duties, taxes, and customs fees under the DDP shipping arrangement.

5. Shipment Tracking and Delivery

5.1 Tracking Information

Where tracking is available, we will provide tracking information by email or through another method associated with your order. Tracking information may take time to become active after dispatch.

5.2 Delivery Address

You are responsible for providing a complete and accurate delivery address, including any apartment, unit, or access details needed for delivery. We are not responsible for delays or failed delivery resulting from inaccurate or incomplete information provided at checkout, subject to any rights you may have under applicable law.

5.3 Delivery Confirmation

A carrier’s delivery confirmation may be used as evidence that a shipment was delivered. If tracking shows delivery but you have not received your order, please check with household members, neighbors, building management, or the carrier, and contact us at support@stek-solutions.com if the issue remains unresolved.

6. Address Changes, Cancellations, and Delivery Attempts

6.1 Changes Before Dispatch

If you need to change your delivery address or cancel an order, contact us as soon as possible at support@stek-solutions.com. We will make reasonable efforts to accommodate the request if the order has not yet been processed or dispatched. We cannot guarantee changes or cancellations after processing has begun.

6.2 Failed Delivery Attempts

If a carrier cannot complete delivery, it may make another delivery attempt, hold the shipment for collection, or return it to us, depending on the carrier’s procedures. If a shipment is returned to us, please contact support@stek-solutions.com to discuss available options.

7. Lost, Delayed, or Damaged Shipments

7.1 Delayed or Missing Shipments

If your order has not arrived within the applicable estimated delivery timeframe, contact us at support@stek-solutions.com with your order number. We will review the shipment status and, where appropriate, work with the carrier to investigate.

7.2 Damaged Shipments

If your order arrives damaged, contact us as soon as reasonably practicable at support@stek-solutions.com. Please include your order number, a description of the damage, and photographs of the item and packaging if available. We will review the matter and explain the available resolution in accordance with applicable law and our applicable return or refund terms.

7.3 Incorrect or Missing Items

If your shipment contains an incorrect item or an item is missing, notify us at support@stek-solutions.com with your order number and details of the issue. We will investigate and take appropriate steps in accordance with applicable law.

8. Returns and Refunds

Shipping-related matters do not limit any rights you may have under applicable law. Returns, exchanges, and refunds are governed by our applicable returns and refund terms, as published on [https://stek-solutions.com](https://stek-solutions.com), or as otherwise provided to you. Contact support@stek-solutions.com for assistance with a return or refund request.

9. Limitations and Consumer Rights

Nothing in this Shipping Policy excludes or limits any rights or remedies that cannot be excluded or limited under applicable law. Where this Shipping Policy conflicts with mandatory consumer protection requirements, those requirements will apply.

10. Changes to This Policy

We may update this Shipping Policy from time to time. Any revised version will be published on https://stek-solutions.com with an updated “Last Updated” date. The version applicable to an order will generally be the version in effect when the order was placed, except where a change is required by law or otherwise applies to you.

11. Contact Us

For questions about shipping, delivery, or this Shipping Policy, contact STEK SOLUTIONS LTD:

• Email: support@stek-solutions.com
• Address: Templefields House, Flat 133 River Way, Harlow, Essex, United Kingdom, CM20 2GP