Privacy Policy

Last Updated: 26 September 2026

This Privacy Policy explains how STEK SOLUTIONS LTD (“STEK SOLUTIONS,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit or use the Stek Solutions website at https://stek-solutions.com (the “Website”), make a purchase, contact us, or otherwise interact with us.

Data controller: STEK SOLUTIONS LTD

Address: Templefields House, Flat 133 River Way, Harlow, Essex, United Kingdom, CM20 2GP

Contact email: support@stek-solutions.com

1. Information We Collect

The information we collect depends on how you interact with the Website and our services.

1.1 Information You Provide

We may collect information you provide directly, including:

• Contact details, such as your name, email address, telephone number, and billing or delivery address.
• Order and transaction details, such as products purchased, order history, delivery instructions, and payment status.
• Account details, such as login credentials and account preferences, if you create an account.
• Communications and information you provide when contacting customer support, submitting a form, responding to a survey, or otherwise corresponding with us.
• Marketing preferences and consent choices.
• Any other information you choose to provide.

1.2 Payment Information

Payments may be processed by third-party payment service providers. We generally receive information about the transaction, such as its amount, status, payment method, and a limited payment identifier. Your full payment card details are handled by the relevant payment provider and are subject to its privacy policy and security practices.

1.3 Information Collected Automatically

When you access or use the Website, we or our service providers may automatically collect certain information, including:

• Device and browser information, such as device type, operating system, browser type, and settings.
• Website usage information, such as pages viewed, links clicked, time spent on pages, and referring or exit pages.
• Approximate location information inferred from your internet protocol (IP) address.
• IP address, identifiers, and diagnostic or log information.
• Cookie, pixel, and similar technology information, as described in Section 5.

1.4 Information from Other Sources

We may receive information about you from third parties, such as payment processors, delivery and logistics providers, analytics providers, advertising partners, or publicly available sources, where permitted by applicable law.

2. How We Use Information

We may use personal information for the following purposes:

• To operate, provide, maintain, and improve the Website and our services.
• To process and fulfil orders, arrange delivery, handle returns, and provide order-related support.
• To process payments and prevent or investigate suspected fraud, misuse, or other unlawful activity.
• To create and manage customer accounts, where available.
• To respond to enquiries and communicate with you about orders, accounts, services, or this Privacy Policy.
• To send marketing communications where permitted by law and, where required, with your consent. You can opt out of marketing communications at any time.
• To personalise or improve your experience and understand how the Website is used.
• To administer promotions, surveys, or other activities you choose to participate in.
• To comply with legal obligations and establish, exercise, or defend legal claims.
• To protect our rights, property, personnel, customers, and the security of the Website.
• For other purposes explained to you at the time information is collected or otherwise permitted by law.

3. Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following:

• Contract: Processing is necessary to enter into or perform a contract with you, including fulfilling an order or providing requested services.
• Legal obligation: Processing is necessary to comply with applicable law or a legal requirement.
• Legitimate interests: Processing is necessary for our legitimate business interests, such as operating and improving the Website, managing customer relationships, preventing fraud, and protecting our business, provided those interests are not overridden by your rights.
• Consent: You have given consent for a specified purpose, such as certain cookies or marketing communications where consent is required. You may withdraw consent at any time, without affecting processing carried out before withdrawal.
• Vital interests or public task: These bases may apply in limited circumstances where permitted by law.

4. How We Share Information

We may share personal information with the following categories of recipients, as necessary for the purposes described in this Privacy Policy:

• Service providers and processors that support Website hosting, payment processing, order fulfilment, delivery, customer support, communications, analytics, security, and technology operations.
• Business and professional advisers, including legal, accounting, insurance, and audit advisers.
• Authorities and other parties where required by law, legal process, or a valid request, or where disclosure is necessary to protect rights, safety, or property.
• Business transaction participants in connection with a merger, acquisition, financing, reorganisation, sale of assets, or similar transaction.
• Other parties with your direction or consent, or where otherwise permitted by applicable law.

We do not authorise our service providers to use personal information for purposes unrelated to providing services to us, subject to their contractual and legal obligations.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the Website, remember preferences, understand Website usage, and support advertising or marketing activities.

Cookies may be classified as:

• Strictly necessary cookies, which are needed for core Website functions, such as security, navigation, or checkout.
• Preference cookies, which remember choices and settings.
• Analytics cookies, which help us understand how visitors use the Website and improve its performance.
• Advertising cookies, which may be used to measure or deliver relevant advertising, where applicable.

Where required by law, we will seek your consent before placing non-essential cookies or using similar technologies. You can manage your choices through any cookie preference tool made available on the Website and through your browser settings. Disabling certain cookies may affect Website functionality. Cookie practices may vary depending on the tools and services used on the Website.

6. Marketing Communications

We may send you marketing communications where permitted by applicable law. You can opt out by using the unsubscribe link included in a marketing email or by contacting us at support@stek-solutions.com. Even if you opt out of marketing, we may still send service-related communications, such as order confirmations, delivery updates, or important account notices.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and transaction records, resolve disputes, enforce agreements, and meet legal, tax, accounting, or regulatory requirements.

Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements. When information is no longer needed, we will delete it, anonymise it, or securely retain it only where permitted by law.

8. International Data Transfers

STEK SOLUTIONS LTD is based in the United Kingdom. Your personal information may be processed in the United Kingdom or in other countries where we or our service providers operate. Data protection laws in those countries may differ from those in your location.

Where applicable law requires safeguards for international transfers, we will use an appropriate transfer mechanism, such as an adequacy decision or approved contractual protections, and take other measures required by law.

9. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping any account credentials confidential and for notifying us if you believe your account or information has been compromised.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in certain circumstances.
• Request restriction of, or object to, certain processing.
• Request transfer of information you provided to us in a portable format, where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing.
• Lodge a complaint with a relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions. To exercise a right, contact us at support@stek-solutions.com. We may need to verify your identity before responding. You may also have the right to complain to the UK Information Commissioner’s Office or another competent supervisory authority in your jurisdiction.

11. US State Privacy Disclosures

If you reside in a US state with applicable privacy legislation, you may have additional rights, subject to legal exceptions. These may include the right to know or access personal information, request correction or deletion, obtain a portable copy, and opt out of certain processing, such as targeted advertising, the sale of personal information, or certain profiling.

STEK SOLUTIONS does not knowingly sell personal information for monetary consideration. If our use of third-party advertising or analytics technologies constitutes “sharing,” “targeted advertising,” or a similar regulated activity under applicable law, you may have the right to opt out. You may submit a request or ask questions by emailing support@stek-solutions.com. We will not unlawfully discriminate against you for exercising applicable privacy rights.

12. Children’s Privacy

The Website is not intended for children who are not legally permitted to use it without parental or guardian involvement, and we do not knowingly collect personal information directly from children in violation of applicable law. If you believe a child has provided us with personal information unlawfully, contact us at support@stek-solutions.com so we can review and take appropriate steps.

13. Third-Party Websites and Services

The Website may contain links to third-party websites, services, or applications. We do not control and are not responsible for their privacy practices. Your interactions with third parties are governed by their own terms and privacy policies. We encourage you to review those policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. When we make changes, we will revise the “Last Updated” date above. Where required by law, we will provide additional notice or seek consent for material changes.

15. Contact Us

For questions, requests, or concerns about this Privacy Policy or our handling of personal information, contact:

STEK SOLUTIONS LTD

Templefields House

Flat 133 River Way

Harlow

Essex

United Kingdom

CM20 2GP

Email: support@stek-solutions.com

Website: https://stek-solutions.com